Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If we are unable to cancel the order there will be a restocking fee of 25% plus shipping costs.Back to Top

How long does it take to recieve an order?
The lead time varies for different items. Most ceramic tiles take 1-2 weeks and some of the specialty tiles may take longer. Lighting products take 1-4 weeks and custom lighting may take longer. Plumbing products generally take 2-4 weeks and kitchen cabinets take 8-10 weeks depending on the amount of cabinets. Granite countertops take 2-3 weeks to fabricate depending on the availability of stone, profile on countertop edge, and type of sink used. We will call our supplier and get a ship date for all orders upon request.All orders can be rushed upon request.Back to Top

What is the lead time for installions?
Installion time varies, we will be able to give you a date once an order has been placed. The time frame depends on availability of items, size of order, and time of year. Back to Top

What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

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Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Some suppliers will not deliver to residences and will notify you upon this occasion. Back to Top

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How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Because we do not warehouse most of our items,(lighting on display we have in stock), your order is shipped directly from one of our thousands of authorized vendors across the country. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.